Warranty Registration
Warranty Period:
-
EBike Order:
- The entire bike is covered by a one-year (12 months) warranty from the date of purchase.
- Warranty coverage includes: motor, controller, battery, and other major components.
- The warranty does not cover damages caused by human error, accidents, or improper use.
-
Accessory Orders:
- Parts are covered by a three-month (3 months) warranty from the date of purchase.
- Parts warranty coverage includes: lights, brakes, tires, and other replacement components.
- Parts warranty does not cover damages due to wear and tear, aging, or improper use.
| Order Type | Warranty Duration | Description |
|---|---|---|
| Retail eBike Orders | 1 year from purchase | Covers all major components, including battery, motor, controller, etc. |
| Retail Accessory Orders | 3 months from purchase | Applies to parts purchased separately (e.g., charger, tires, lights, sensors, etc). |
| Dealer / Distributor eBike Orders | 1 month from purchase | For wholesale eBike orders placed by resellers or dealers. |
EBike Order Warranty Details
| Component | Warranty Period | Details & Coverage |
|---|---|---|
| Battery | 6 months | Charging failure, power loss, or capacity drop (below 70%) under normal use. |
| Motor | 6 months | Power failure, noise, or malfunction not caused by water ingress or tampering. |
| Controller | 1 year | Output errors or non-responsiveness due to manufacturing defects. |
| LCD Display | 1 year | Black screen, freezing, or display issues. Physical damage not covered. |
| Charger | 1 year | Faulty charging, no output, or voltage fluctuation. Water damage or incorrect use excluded. |
| Throttle | 1 year | / |
| 3 in 1 Switch | 1 year | / |
| Sensors (e.g. PAS) | 6 months | Malfunction of pedal assist or speed sensors. |
| Lighting System (front/rear) | 6 months | Power failure or circuit malfunction. Physical or water damage not covered. |
| Braking System (calipers, levers) | 6 months | Hydraulic failure or leakage. Brake pads are not covered as they are wear items. |
| Handlebar, Seat, Pedals, etc. | 6 months | Structural failure under normal use. Regular wear and tear not covered. |
| Inner & Outer Tires | 3 months | Manufacturing defects like bulging or delamination. Punctures or blowouts excluded. |
| Consumables (chain, brake pads, gears, screws and bolts etc.) | No warranty (30-day defect claim) | Wear parts not covered under warranty. Initial defects can be reported within 30 days. |
🚫 What Is Not Covered
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Damage caused by misuse, crashes, or unauthorized modification
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Water damage to electrical components
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Over-discharge, improper charging, or battery storage issues
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Self-repair or third-party modifications without approval
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Orders without proof of purchase or valid order number
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Issues reported after the warranty period has expired
📩 Warranty Claim Process
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Provide your order number, a description of the issue, and photo/video evidence
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Our team will verify whether the issue is covered under warranty
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If approved, we will arrange replacement parts or repairs.
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On-site service is not provided; shipping costs are handled based on individual case details.
Important Notes:
- Please retain your purchase receipt for warranty verification.
- For warranty claims, please contact your retailer or authorized service center promptly.