FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Pre-Order
✅ Secure your eBike early and enjoy the ultimate Tamobyke riding experience
Q1: Does the tamobyke e-bike come with a charger?
Yes, all our e-bikes come with a charger.
Q2: What is the warranty policy? How can I claim the warranty?
We offer a one-year warranty. To claim the warranty, please fill out the warranty application form.
Q3: Can the e-bike battery be removed?
Yes, the battery is removable for easy charging and replacement.
After-Sale
✅ We provide seamless after-sales support, including a one-year warranty and dedicated customer service to keep your riding experience worry-free.
Q4: The brake pads wear out quickly. They need to replace frequently.
Q5: How do I adjust the tire if it pops out of the rim?
- Lay the bicycle flat on the ground or remove the front wheels. Avoid tires bearing the weight of the bicycle. If the tire bears the weight of the bicycle, it will affect the adjustment of the inner tube
- Release all tire pressure.
- Adjust the position of the inner tube and outer wheel to ensure that the safety line of the outer wheel is even and parallel to the wheel hub.
- Fill a small amount of gas and adjust the position of the inner and outer tires. Then add a small amount of gas. Repeat the operation several times. Ensure that the safety line of the outer wheel is evenly aligned with the wheel hub. 5. Keep the tire pressure at 20-30psi
Q6: The ebike's motor is suspected to be abnormal, what should I do?
Please check if the communication cable connected to the motor is properly connected.